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    Q: Where are Kalorik’s appliances made?
    A: All Kalorik products are designed in Belgium and made in China.


    Q: Will I get a confirmation of my order?
    A: If you have supplied us with a valid email address, you will receive an order confirmation via email after you successfully place your order. You will also receive a shipping confirmation email when it is packed and ready to be shipped.

    Q: How long will it take to get my order?
    A: Your order will be processed within 48 hours; we process orders on business days only. Shipping takes 3-5 business days.

    Q: Does your company offer free shipping?
    A: At the moment Kalorik offers free shipping on all orders over $100. Be sure to enter the code on our website.

    Q: Do you offer expedited shipping?
    A: Only for orders by phone at the moment. Please call before placing any orders online.

    Q: Which methods of payment does accept?
    A: We accept American Express, Discover, MasterCard and Visa. We can also accept debit cards bearing these logos. If you would like to send a check/money order or pay via PayPal you will need to contact our customer service BEFORE you place your order.

    Q: Do you ship to Canada?
    A: Certain acceptations can be made please contact customer service for more information.

    Q: Do you ship to the UK?
    A: No, but please visit for further information.

    Q: How can I modify or cancel my order?
    A: Orders can only be modified or cancelled before they ship. Please contact us to have this done at 1888 KALORIK (585-6145)

    Q: What is your return policy for units purchased from
    A: Within 30 days items can be returned for a refund.

    Q: Is there a restocking fee for returning the product?
    A: There is a 20% restocking fee if the unit returned to us is not in its original packaging and in new conditions.

    Q: What if I received a damaged or defective item directly from
    A: We are sorry to hear about this, please contact our customer service at or call us at 888-kalorik and we’ll explain the steps from there.

    Q: How do I get a replacement for a lost or broken part?
    A: Parts and accessories are not covered under the warranty please contact our customer service at or call us at 888-kalorik to place your order.

    Q: Where can I purchase replacement parts locally?
    A: At the moment parts and accessories can only be purchased directly from Kalorik.

    Q: How do I purchase a unit if I am tax exempt?
    A: Our appliances are designed and specified for home use only. Using a Kalorik item in an office would also void the warranty. Therefore, we are unable to honor a tax exemption for our home-use products.


    Q: Do you honor warranties outside of the U.S? A: Unfortunately Kalorik only offers warranties to U.S residents. If you purchased one of our units in another country please contact they may be able to direct you to proper customer service to set up your warranty exchange.

    Q: How long is my warranty?
    A: Kalorik products are warranted for 1 year from the date of purchase against defects in material and workmanship. Valid proof of purchase is required to open a warranty claim.

    Q: Will my replacement unit renew my warranty?
    A: No, the warranty is from the original date of purchase.

    Q: Are parts and accessories covered under the warranty (EX: carafes/ blades)?
    A: There is no warranty for glass parts, glass containers, filter holders, blades, and parts/accessories in general.

    Q: If I need to have my unit exchanged under warranty who covers the expenses?
    A: Customers are responsible for the initial shipment to Kalorik’s warehouse this is also stated in your manual. Kalorik will then cover any expense following.

    Q: Would I be responsible for shipment again if I am under warranty and my replacement unit is defective?
    A: No, you are only responsible for the initial shipment for the original defective item.

    Q: What is the average time frame to complete a warranty exchange?
    A: Shipping both ways can take can take up to 8-10 days and to process the return at our warehouse can take up to 3 days.

    Q: Will my unit be repaired or exchanged?
    A: This varies on the type of unit you have.